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The Beryl Institute Regional Roundtable- Palo Alto

Morning Keynote: The Power of Patient Storytelling in Understanding the Patient Experience

Kristen will discuss her two-month postpartum hospital stay and illuminate the complex patient experience of high risk obstetrics. Kristen’s remarkable story highlights the importance of partnership between patient and care team and illustrates how all functions in healthcare have the ability to impact the patient experience. Participants will gain insight into the patient experience and develop empathy for patients, recognize the value and healing impact of compassionate care and learn how utilizing patient speakers can benefit healthcare organizations.